REFUND POLICY

Last Updated: January 2026

This Refund Policy outlines the terms under which Altariya Global Connect Pvt. Ltd. ("AGC", "we", "our", "us") processes refunds for services provided through our website and client engagements.

By using our website or entering into a service agreement with AGC, you acknowledge and agree to the terms of this Refund Policy.

General Refund Policy

Due to the nature of professional services and resource allocation involved in recruitment and workforce management, AGC does not offer automatic or unconditional refunds once services have commenced.

However, AGC is committed to fair business practices and will review refund requests on a case-by-case basis as outlined below.

Eligibility for Refunds

A client may be eligible for a partial or full refund in the following situations:

a. Service Not Initiated

If the client cancels the engagement before any sourcing, screening, onboarding, or operational work has begun, a full refund of any fees paid may be issued.

b. Failure to Deliver Shortlisted Candidates

If AGC is unable to provide qualified, shortlisted candidates within the mutually agreed timeline and scope defined in the service agreement, the client may request:

A service extension, or
A partial or full refund of applicable service fees, subject to review.

c. Replacement Period Resolution

If a hired professional does not meet performance expectations during the agreed replacement or probation period, AGC will prioritize replacement at no additional service charge before any refund is considered.

Non-Refundable Items

The following are generally non-refundable:

Fees for services already rendered, including candidate sourcing, screening, interviews, and onboarding
Salary payments, statutory contributions, or government-mandated charges
Third-party costs incurred on behalf of the client
Subscription-based or recurring monthly service fees once the billing period has commenced

Refund Request Process

To request a refund, clients must:

Submit a written request to accounts@altariyaglobalconnect.com
Include the reason for the request and relevant service details
Reference the applicable agreement or invoice number

AGC will review the request and provide a written response within 10 business days.

Approved Refund Method

Approved refunds will be processed using the original payment method or via bank transfer, at AGC’s discretion.

Refund processing times may vary depending on the payment provider, banking systems, and country of origin.

Dispute Resolution

If a client is dissatisfied with the outcome of a refund request, the matter will be handled in accordance with the dispute resolution and governing law clause in the client’s service agreement.

Policy Modifications

AGC reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

Continued use of AGC’s services after such changes constitutes acceptance of the revised policy.

Contact Information

For any questions regarding this Refund Policy, please contact:

Altariya Global Connect Pvt. Ltd.
Email: info@altariyaglobalconnect.com
Address: B-39, 1st Floor, Middle Circle, Connaught Place, New Delhi, Delhi 110001, India